- If you wish to exchange or return the product within 7 days of receiving it, please submit a request through the customer center or My Page.
- If you request an exchange or return, a request will be made to the courier company to follow the relevant procedures, and you can then return the product.
- After the returned product arrives normally and is inspected, a refund or exchange will be processed.
When exchange/return is possible
- If the product is defective or a different product than the one you ordered is delivered, you can exchange or return it.
- Exchanges and returns are only possible if the product is unopened and has no signs of use after receiving it.
- Returns are only possible if the product tag, label, and components are intact and undamaged.
When exchange/return is not possible
- Exchanges and returns are not possible if the product is damaged or shows signs of use due to the customer\'s negligence.
- Returns may be restricted if the product has been opened and used, or if the original value of the product has been damaged and resale is difficult.
- If the product packaging box or tag is damaged or lost, it may be difficult to return the product, so please make your decision carefully after receiving the product.
Delivery Guide
Delivery period
- Your order will be delivered within 2-5 business days after payment is completed (excluding weekends and public holidays).
- Delivery may be delayed in remote islands and certain areas.
- Some products may require a separate production period, and information on this can be found on the individual product pages.
Shipping costs
- The basic shipping fee is 3,000 won, and free shipping is applied for purchases over 50,000 won.
- Additional shipping charges may apply to remote islands and Jeju Island.
- Separate shipping policy may apply to some special products, and details can be found on the individual product page.
delivery tracking
- You can check the delivery status of the product you ordered in My Page > Order History.
- Once delivery begins, a notification message containing the tracking number will be sent to your mobile phone.
- You can check the real-time delivery status in the courier company\'s delivery tracking system using the invoice number.
