- Your order will be delivered within 2-5 business days after payment is completed (excluding weekends and public holidays).
- Delivery may be delayed in remote islands and certain areas.
- Some products may require a separate production period, and information on this can be found on the individual product pages.
Shipping costs
- The basic shipping fee is 3,000 won, and free shipping is applied for purchases over 50,000 won.
- Additional shipping charges may apply to remote islands and Jeju Island.
- Separate shipping policy may apply to some special products, and details can be found on the individual product page.
delivery tracking
- You can check the delivery status of the product you ordered in My Page > Order History.
- Once delivery begins, a notification message containing the tracking number will be sent to your mobile phone.
- You can check the real-time delivery status in the courier company\'s delivery tracking system using the invoice number.
Exchange/Return Guide
Exchange/Return Procedure
- If you wish to exchange or return the product within 7 days of receiving it, please submit a request through the customer center or My Page.
- If you request an exchange or return, a request will be made to the courier company to follow the relevant procedures, and you can then return the product.
- After the returned product arrives normally and is inspected, a refund or exchange will be processed.
When exchange/return is possible
- If the product is defective or a different product than the one you ordered is delivered, you can exchange or return it.
- Exchanges and returns are only possible if the product is unopened and has no signs of use after receiving it.
- Returns are only possible if the product tag, label, and components are intact and undamaged.
When exchange/return is not possible
- Exchanges and returns are not possible if the product is damaged or shows signs of use due to the customer\'s negligence.
- Returns may be restricted if the product has been opened and used, or if the original value of the product has been damaged and resale is difficult.
- If the product packaging box or tag is damaged or lost, it may be difficult to return the product, so please make your decision carefully after receiving the product.